Heart Celtic Knot Ring Wedding Band, Sterling Silver Celtic Ring, Heart Wedding Ring, Silver Heart Ring, Sterling Celtic Heart Ring, 1330

Frequently Asked Questions

REQUEST SPECIFIC DATE

Our rings are handmade and most take 5 weeks to craft. You can upgrade your shipping at checkout to a 2 day express option (USA)and add in the order notes the day of your wedding. We will try our best for requests that are within the 4-5 week mark, but we cannot make any guarantees. 2tone rings, platinum and rings with gemstones will take longer than solid wedding bands.

Upgrading your shipping option will decrease transit time but it does not mean production time will be decreased. We cannot offer rushed production at this time.

ORDERING THE RIGHT SIZE

We highly, highly suggest you purchase our refundable ring sizer as most of our rings cannot be resized. https://www.etsy.com/listing/93717826 Please see article here for sizing tips: https://celticeternityjewelry.wordpress.com/2023/04/19/ring-size/

WHAT IF I ORDERED THE WRONG SIZE

For wedding bands with stones or continuous knotwork (80% of our designs), cutting the ring for re-sizing would ruin the pattern. We will need to make a brand new ring in the new size; there is a 35% fee of the original cost to cover the labor required to make a new ring. Creating a new ring takes our standard 4-6 weeks. We only offer this discounted remake service once; if you order the incorrect size again, you will have to purchase the ring at full value. We know this is frustrating but we are a small business.

You must contact us within 3 days of receiving your ring to tell us if you need a resize. Original ring must be returned.

STONES & METALS

Our rings are made with lab-grown stones. These are REAL STONES (not fake cubic zirconia) and they are chemically identical to naturally occurring ones, but they are better for the earth because we can find them in a lab versus having to dig randomly in the soil.

We can make any ring in sterling silver, gold (10K, 14K, 18K, yellow, white, or rose) or platinum. We do not offer tungsten, steel, or titanium.

WHITE GOLD - gold is naturally yellow. White gold uses added alloys to give a white-ish appearance but it will still have a slightly yellow hue. We do not rhodium plate our rings unless specifically asked as this coating is temporary and will wear off over time.

FINISH SELECTION (PATINA)

We suggest polished + patina for most rings.

Patina is a method of darkening metal through oxidation. This allows small details to stand out and gives the ring a beautiful contrast. Almost all our photos use patina.

Polish is the standard finish you see in high end jewelry - bright, shiny and very reflective.

Brushed is a matte finish recommended for those who are hard on their hands or do rough work. The surface will not be shiny so it hides any scuffs that might occur during wear. Be warned, this will look much duller than our polished finish.

Please see last image in listings for examples of the different finish styles.

CUSTOM DESIGN

PLEASE DO NOT PURCHASE A STANDARD LISTING.

Depending on your needs, we may accept custom requests. Please send us:

1. Ring Size
2. Metal - Sterling, Gold (include 10k 14k 18k and COLOR), Platinum
3. Design # you are interested in (# at end of listing ex. 1052)
4. Description of changes. Add if ring is for woman, man, engagement
5. Wedding Date

If it's not based on one of our existing designs, you will NEED to send us a sketch.

We will give you a quote and if you agree, begin working on your custom design. This can take 4-12 weeks. Once you approve the design, we will create a custom listing for purchase. Upon full payment, your ring will enter production which takes 4-6 weeks.

ALL QUOTES ARE IN USD and do not include taxes/import $

LAYAWAY PLAN

For purchases over $400, we offer a 2 payment layaway option.
For purchases over $800, we offer 2 or 4 payment layaway option.
For purchases over $1500, we offer 2, 4 or 6 layaway option.

We are flexible on finish dates, but we require rings to be paid in full before they enter production (rings take 4-6 weeks to create). Please complete all payments 3 months before special dates, wedding, anniversary etc to allow time for production and rare shipping delays.

***CUSTOM ORDERS are not eligible for layaway options. We require payment in full.

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Etsy offers Klarna, a 3rd party payment option located near the "add to cart" section. They offer lower buy now, pay later plans. Please note we cannot provide customer service for Klarna.

ENGRAVINGS

We offer engraving for solid wedding bands (no cut through designs or rings with stones) Make sure to add engraving AND ring to cart and check out with all items; this will prevent errors.

Please purchase the add on engraving here: https://www.etsy.com/listing/1820974959

IMPORT/CUSTOM FEES

We are sorry, but we cannot tell you what the cost of import or custom fees will be. This is specific to your country and region. Please contact your local post office or government.

This estimator may be helpful. Please note, we are not affiliated with this site and are not liable for the import fees it estimates for you. It is just to give a helpful general idea.

https://www.easyship.com/duties-and-taxes-calculator

JEWELRY CARE

It is industry standard to recommend that fine jewelry be removed before interacting with water, lotion, or other chemicals. This will allow the ring's finish and patina to last as long as possible. That said, our rings are made of precious metals and water will not affect the structural integrity of the ring.